Customer Service Manager

Position: Customer Service Manager
Position Type: Full-Time
Salary: $70,000 to $75,000 plus superannuation per annum
Location: Surry Hills NSW 2010
Our client is seeking a full-time Customer Service Manager to join their team located in Surry Hills, New South Wales.
Tasks required include:

• Review Customer Services and maintain professional customer relations.
• Develop strategic business and financial plans for the Customer Service department to ensure effective and timely delivery of financial products.
• Overseeing, delegating, and leading the operations of the Customer Service representatives
• Provide advice and conflict resolution strategies to ensure customer and client satisfaction when dealing with issues and complaints.
• Collaborating with external stakeholders: debt administrators, and financial counsellors for debt recovery and compliance.
• Ensure compliance and consistency with all human resource management practices.
• Ensuring department and client goals are met, collaborating with different stakeholders.
• Working in a team environment; coaching, motivating, and mentoring team members
• Evaluating performances and providing annual reports.

• At least a bachelor’s Degree
• More than eight (8) years of experience in a Customer Service manager role
• Able to work in a fast-paced work environment
• Strong organisation skills and exceptional communication skills
• Manage and lead a team to achieve the desired objectives.