Customer Service Manager

About Us

Stanlee Hospitality Supplies is a proudly Australian owned and operated company based in Osborne Park, Western Australia. We specialize in providing top-notch catering equipment, commercial kitchenware, cookware, and a wide range of hospitality and healthcare supplies. With a commitment to quality and customer satisfaction, we strive to be the go-to destination for businesses in the hospitality industry.

About the Position: Customer Service Manager

Are you passionate about delivering exceptional Customer Service? Do you thrive in a fast-paced environment? Stanlee Hospitality Supplies is seeking a dynamic and experienced Customer Service Manager to join our team. As the Customer Service Manager, you will be responsible for leading our Customer Service team, ensuring that our clients receive prompt and courteous assistance at all times. Your role will involve managing customer inquiries, resolving issues, and maintaining strong relationships with our valued clientele.

Key Responsibilities:

·         Lead and mentor the Customer Service team to deliver outstanding service and support.

·         Manage customer inquiries via phone, email, and in-person visits, ensuring prompt and accurate responses.

·         Resolve customer issues and complaints in a timely and professional manner, striving for customer satisfaction.

·         Collaborate with other departments to address customer needs and improve overall service delivery.

·         Monitor customer feedback and implement improvements to enhance the customer experience.

·         Develop and implement Customer Service policies and procedures to streamline operations and improve efficiency.

Qualifications:

·         Previous experience in a Customer Service management role, preferably in the hospitality or retail industry.

·         Strong leadership skills with the ability to motivate and inspire a team.

·         Excellent communication and interpersonal skills.

·         Problem-solving abilities and a customer-focused mindset.

·         Proficiency in Microsoft Office and customer relationship management (CRM) software.

Salary and Benefits

The salary for this full-time position ranges from $65,000 to $90,000 per annum, depending on experience. In addition to competitive compensation, we offer a supportive work environment, opportunities for growth and development, and employee discounts on our range of hospitality supplies.

How to Apply

If you are ready to take on this exciting opportunity and become part of the Stanlee Hospitality Supplies team, please submit your resume along with a cover letter outlining your relevant experience and why you would be the perfect fit for this role.

Join us in our mission to provide quality hospitality and catering supplies while delivering exceptional Customer Service! Apply today and embark on a rewarding career journey with Stanlee Hospitality Supplies.

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $65,000 - $90,000 per year