Customer Service Manager

Express Fresh is a third – generation family business, our team goes together like a great guacamole.
To provide the Australian community with the freshest produce and support our farmers. It’s as simple as that.
As a family ran business all members of our team put their heart and soul into their work. We treat our clients and farmers as part of the woodwork. This means that we show the, the respect, honesty, and transparency that we would expect from our very own family.
We are looking for dedicated Full – time Customer service Manager with Min 2 years of relevant experience in the same sector. The salary will be provided between 70,000 – 82,000 depending on the candidate’s skills and previous experience. Location Osborne Park.
These are the job duties, which need to be performed.
· Supervising, training, and motivating Customer service staff to ensure excellent service delivery.
· Ensuring high levels of customer satisfaction by addressing inquiries, resolving complaints, and overseeing the implementation of Customer service policies and procedures.
· Handling escalated customer issues and resolving them in a timely and satisfactory manner.
· Creating and managing staff schedules to ensure adequate coverage during peak hours and maintaining efficient operations.
· Monitoring staff performance and providing regular feedback and coaching to improve service quality.
· Collaborating with inventory and sales teams to ensure adequate stock levels and timely replenishment of products.
· Supporting sales efforts by assisting customers with product inquiries, providing recommendations, and facilitating sales transactions.
· Conducting training sessions for staff on Customer service techniques, product knowledge, and company policies.
· Generating reports on customer feedback, service metrics, and sales performance to identify areas for improvement and make data-driven decisions.
· Implementing quality assurance measures to uphold service standards and ensure consistency across the customer experience.
· Ensuring compliance with company policies, industry regulations, and ethical standards in all customer interactions.
· Collaborating with other departments, such as marketing and merchandising, to coordinate promotional activities and enhance the overall customer experience.
Managing the Customer service budget effectively, including allocating resources and controlling expenses.
· Identifying opportunities for process improvement and implementing initiatives to enhance efficiency and customer satisfaction.
· Responding promptly and effectively to emergencies or crisis situations that may impact Customer service operations.
if the duties are in your interest Please apply, will be happy to make you the part of our work family.