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Form of work
SalaryAbout us
Formed in 1989, our client is the leading independent supplier of safety equipment, clothing and footwear. We are proudly Australian-owned and operated. This family-owned business has branches operating in Victoria, Western Australia, New South Wales, Queensland, Tasmania and Northern Territory, and as such is a National network capable of servicing the whole of Australia. This growing National footprint is a result of continually refining and improving service offerings, as well as bringing to the market new products and services from the world's leading safety product manufacturers. Our Client is dedicated to providing businesses of all sizes with safety knowledge, equipment and services that exceeds client expectations. We pride ourselves on delivering safety equipment and workwear – on time and to budget.
Qualifications & experience
- Industry Experience within the Safety wear industry is preferred.
Tasks & responsibilities
- Ensuring the Internal sales team is effectively executing their daily duties and maintaining a high level of Customer Service.
- Leading by example. Demonstrating Customer Service excellence, going the extra step for clients.
- Maintaining a consistent flow of work. All orders and quotes are keyed on time.
- Customer queries are delegated to the accounts team or actioned by the team promptly.
- Ensuring sales orders are entered correctly and to customer specifications.
- Prioritising urgent customer orders and setting up reminders to ensure the order is actioned.
- All customer complaints are addressed in a timely and professional manner and systems are developed to avoid a recurrence of a similar nature.
- Supporting the company's sales and marketing strategy.
- Managing product training with the sales manager and suppliers to effectively train the team.
- Suggested selling. Ensuring the team focus on core suppliers and high-margin / Master product sales.
