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SalarySix Degrees Executive are thrilled to be partnering with this global household solutions manufacturer, as they seek a Customer Service Manager to join them.
This legacy operation possesses a stellar reputation across the industries, customer base and regions it operates. Now, off the back of a recent acquisition, they are embarking on an exciting journey of change, and seek a passionate and exceptional Customer Service leader to help them navigate their Australian and New Zealand operation through this time.
Acting as a conduit between various internal departments and a number of major external customers, the Customer Services Manager will ensure that all communication is delivered accurately and on time. With a focus on legislation and regulations relating to customer orders, expectations and agreements, particular attention is to be paid to quality and safety requirements.
Despite the Customer Service offering already being considered well-functioning, the Customer Service Manager will possess a curious state of mind, and will always look for opportunities to find better and more innovative ways of working that will ultimately serve the customer and contribute to a more seamless customer process. Such a state of mind will be even more valuable, given the digital transformation that the business is currently undergoing in employing Microsoft 365.
This opportunity would suit a candidate with a minimum of 5+ years’ experience in a similar role, ideally working in a Customer Service and people centric role within the manufacturing, FMCG or corporate industries. This is also a people leadership role, looking after a dynamic team of approx.. 10, who are based all over Australia. To that end, past headcount management experience is of the essence to be considered for this opportunity. While it is not necessary, prior experience in managing teams through times of digital and/or systems integrations would be highly advantageous.
Finally, this business is fast paced, ever evolving and high performing. As a result, an energetic, engaging, and resilient personality would thrive in this role.
Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.
Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
