Customer Service Manager - Luxury Door Hardware

The Company

Are you a passionate and ambitious individual eager to kickstart your career in the world of Luxury Door Hardware? Do you possess a thirst for knowledge and a hunger for growth? If so, we have the perfect opportunity for you to spread your wings and soar!

As the foremost supplier of exquisite Door Hardware, we specialize in serving discerning clients who demand nothing short of perfection. Our meticulously curated collection seamlessly marries state-of-the-art technology with timeless design, establishing new examples of architectural elegance.

We're on the lookout for a Customer Service Manager who is not only driven but also hungry to learn and advance in their career. Join the vibrant team in our Melbourne showroom and let us be the launchpad for your professional journey.

The Role

Starting in the role of Customer Service Manager, you'll dive into the heart of our operations, honing your skills in delivering exceptional service and building lasting relationships with our valued clientele. Your dedication and passion for excellence will set the stage for your ascent through our ranks.

With a proven track record of success and a deep understanding of our customers' needs, you'll have the opportunity to transition into the roles of Account Manager and Architectural Sales Rep. Here, you'll take on a more strategic role, managing key client accounts and driving growth opportunities through personalized solutions and innovative sales initiatives.

• Dive headfirst into our world-class training program designed to equip you with the skills and knowledge needed to excel in Customer Service management.
• Shadow and learn from seasoned professionals who will mentor and guide you every step of the way.
• Take ownership of projects and initiatives that will challenge you to think creatively and problem-solve with finesse.
• Help run the showroom and all daily tasks, working hand in hand with the sales team.
• Develop and implement innovative strategies to optimize customer satisfaction, retention, and loyalty.
• Immerse yourself in our culture of continuous learning, where every day presents an opportunity to grow and develop.
• Collaborate with a diverse team of individuals who are passionate about what they do and eager to support your learning journey.

Skills and Experience Needed

• A thirst for knowledge and a willingness to learn from experiences, both successes, and challenges.
• A positive attitude and a proactive approach to tackling new tasks and overcoming obstacles.
• Excellent communication skills, with the ability to listen, learn, and adapt in a fast-paced environment. 
• A passion for architectural design and high-end architectural products. 
• A passion for delivering exceptional customer experiences and a genuine desire to make a difference. 
• A hunger for growth and advancement, with a long-term vision of building a successful career in the luxury industry.

Salary and Benefits

• Competitive salary (65k – 80k) with performance-based incentives.
• Gain invaluable hands-on experience and mentorship that will lay the foundation for a successful career journey.
• Clear outline for career progression.
• Be part of a supportive and collaborative team that values your input and encourages your professional development.
• Ongoing training and development opportunities to enhance your skills and advance your career.
• Dynamic and collaborative work environment with a supportive team culture.
• Opportunity to represent a prestigious brand and work with high-profile clients in the architectural industry.

How to Apply

As a Registered Architect now working within recruitment, I have a solid footing within the architectural / construction industry. I have a passion for improving the construction industry and understand it all starts with introducing the right candidates to my client. If you feel you are the person for this role, please click APPLY or you can send your resume in word format to  *****@salexo.com.au. Alternatively, you can call me on 02 9922 9*** for a completely confidential discussion.

NB: All candidates that meet our client’s shortlist will be contacted within 2 business days.