AddressNo. 1 Tasting Yoghurt is a dynamic and customer-focused organization committed to delivering exceptional service experiences. We're seeking a skilled Customer Service Manager to lead our team in ensuring customer satisfaction, loyalty, and driving sales growth through upselling opportunities.
Responsibilities:
- Support the sales team by providing insights and feedback gathered from customer interactions, and collaborate on strategies to improve sales performance and actively contribute to upselling initiatives.
- Strategize and implement after-sales services to proactively address customer needs, evaluate product performance, and enhance service offerings.
- Develop and refine policies, programs, and procedures to enhance customer relations and optimize the delivery of goods and services.
- Oversee the operational efficiency, ensuring seamless communication and resolution of customer inquiries.
- Provide clear direction and constructive feedback to team members, as well as contribute to the recruitment process.
- Lead, motivate, and mentor staff in delivering outstanding Customer Service experiences.
- Collaborate with various departments, service partners, and customers to identify and address evolving customer expectations.
Qualifications:
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) or
- At least 3 years of proven experience in a Customer Service management role, with a track record of driving operational excellence and fostering team growth and contributing to sales success.
- Knowledge and experience with ERP, CRM and Automation software.
- Exceptional communication and interpersonal skills, with the ability to effectively engage with diverse stakeholders.
- Strong leadership capabilities, with a focus on coaching and empowering team members to deliver exceptional service.
- Strategic thinker with the ability to analyse data and trends to inform decision-making and improve service delivery.
- Customer-centric mindset, with a passion for understanding and exceeding customer expectations.
