AddressAre you ready to embark on a career that revolves around creating and capturing magical memories? If you're passionate about providing amazing experiences and ensuring client satisfaction, we have the perfect opportunity for you!
Company Overview
At Scene to Believe, we're committed to delivering exceptional products, services, and experiences that leave lasting impressions. We're seeking an enthusiastic and dedicated Account Manager to join our team and play a pivotal role in overseeing our Santa photography and event initiatives. With a focus on innovation, teamwork, and customer satisfaction, Scene to Believe is where your talents can shine.
The Opportunity
As a Client Account Manager, you'll be responsible for ensuring the highest standard of products, services, and team performance. You'll collaborate closely with your team of Area Managers and admin support, ensuring client needs and expectations are not only met but exceeded. Whether working remotely or from the office, your efforts will contribute to the growth of our national business and the success of our Santa photography operations. Please note, this is a fixed term contract until Jan 2023 with the potential to extend to a permanent contract.
Location: Hybrid Remote and Office Based (dependent on location and requirements)
Key Areas of Focus
Planning and Preparations - Santa Photography:
- Maintain an established portfolio of client relationships (including initial and ongoing negotiations/quotations)
- Oversee preparations for the Santa photography season.
- Manage store requirements and staff coordination.
- Recruit, train, and manage high-quality photography staff.
- Provide training and support to Area Managers & on set team.
- Liaise with Shopping Centre Marketing teams
Operations:
- Lead and support Area Managers in the Santa Photography operation.
- Ensure staff compliance with company policies and procedures.
- Analyse sales and performance data to enhance efficiency.
- Conduct quality checks and financial reconciliations.
- Deliver timely reports and updates to the business Senior Leadership.
Events:
- Build and nurture client relationships, maintaining a high standard of customer service.
- Understand client requirements to deliver specialised, high-quality products and services.
- Develop strategies to drive business growth and identify sales opportunities.
- Coordinate event requirements across various business functions.
- Ensure product and service quality meets company standards.
- Provide regular reports and updates to clients and your Manager.
Other:
- Support workplace diversity and adhere to health and safety regulations.
- Undertake delegated responsibilities within the role's scope.
Key Skills and Experience
- Account management experience with corporate clients.
- Business development experience in an account management role.
- Strong customer service background in the corporate industry.
- Creative thinking and problem-solving skills.
- Excellent communication skills (written and verbal).
- Strong time management and multitasking abilities.
- Experience in team management and motivation.
- Organised with keen attention to detail.
- Ability to think on your feet and outside the box.
- Flexibility to adapt to a changing environment.
- Proficiency in Microsoft Office (Word and Excel).
- Valid driver's license and reliable vehicle required.
What We Offer
Scene to Believe is more than a workplace; it's a place where your creativity, dedication, and passion can thrive. Join us and be part of a team that values innovation, teamwork, and kindness.
Application Process:
If you're ready to take your career to the next level and contribute to creating unforgettable memories, we want to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you're the perfect fit for this role.
Become a part of Scene to Believe's mission to provide amazing experiences at special events. Apply now and help us capture memories that last forever.
Note: Only shortlisted candidates will be contacted.
Scene to Believe is an equal-opportunity employer.
