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SalaryReady to make a splash in your career? WaterNSW is seeking an experienced Customer Service Metering Specialist (12 month term, full time) to join our team.
This is an opportunity to work with an essential organisation creating a more sustainable future for the state.
This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.
Our perks and Benefits:
At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.
Flexible working
Work a 9-day fortnight at Full pay on the Enterprise agreement
Up to 16 weeks paid parental leave
Fertility leave
Yearly corporate wear allowance
Professional development and educational assistance
Salary Range starting from $103,928 + 11% Super
And so much more!
What you’ll do:
- Provide efficient and quality service and information to customers and stakeholders to improve their understanding of the regulatory requirements under the NSW Government Non-Urban Water Metering reform and how to comply, including options for managing their approvals and water access licences within the legislative framework and WaterNSW licensing requirements. Where the information is not readily available, source from approved service providers.
- Collaborate with key areas of the business and its external stakeholders to ensure correct and practical advice for customers.
- Provide first level escalation point for the Customer Service Centre, resolving escalated enquiries and complaints, providing specialist service and answering complex queries on the metering reform.
- Represent WaterNSW at industry briefings and meetings to ensure key contentious issues are discussed at a decision-making level.
- Develop training materials and facilitate training to educate and advise WaterNSW staff and external stakeholders of the requirements under the NSW Government Non-Urban Water Metering reform.
- Relevant qualifications, degree or equivalent experience
- Awareness of legislative requirements and regulatory framework within the water industry
- Knowledge of Water Metering reforms will be highly advantageous
- Demonstrated commitment to quality Customer Service
- Well-developed analytical and problem-solving skills
- Exceptional telephone manner and communication skills
At WaterNSW, we embrace the opportunity to integrate work into our life by having full ownership of our work week. We value getting the job done rather than looking at your work hours.
We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities
More about our team/ culture:
We communicate openly and honestly while maintaining respect for each other. This means we get things done. We understand that everyone is different, and this is what we value as part of our inclusive culture.
Who is WaterNSW?
When people think of essential human services, water supply is one of the first things that come to mind - and that’s where WaterNSW comes in. We are NSW’s primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.
For more information, please reach out to: Talent Acquisition Partner Azmine Amer at azmine.amer@waternsw.com.au
Please note applications for this position will close on 26 January 2024
Click for - Please note this can only be accessed on the WaterNSW Careers Page.
You must have full work rights in Australia to qualify for all positions at WaterNSW.
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If you apply for a position via our website or , WaterNSW may collect your personal information. Please visit WaterNSW’s to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.
