Address- Exciting job opportunity to work across the full range of Customer Service
- Join a close-knit and supportive team at a progressive lower north shore council
- Full-time permanent opportunity with a Rostered Day Off every 3 weeks
- Total package from $65,356 to $84,445 pa incl. super, 35 hours per week
About Council and its Culture
We offer diverse and rewarding work with a range of benefits including:
- Travel Subsidy Program
- Tertiary Assistance
- Access to Fitness Passport
- Genuine work life balance
Additionally, our staff can deliver on initiatives that have a tangible impact on the daily lives of residents.
About the Team and the Role
The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.
In this role you will provide a high level of Customer Service at Council’s Customer Service Desk and Contact Centre on a rotating basis, promoting these as focal points of contact for resolution and customer enquiries.
Your day to day involves liaising with internal staff to resolve problems, obtain information and to action tasks. You will assist with liaising with all areas of Council to ensure all customer enquiries are resolved in a timely
manner.
About You
To be successful in this role you will have demonstrated experience in delivering quality Customer Service and contact centre operations, as well as office administrative duties.
You will have excellent communication, conflict resolution, negotiation and problem-solving skills, with the ability to build and maintain relationships with customers.
In addition to the above, you will also hold a valid First Aid Certificate or willingness to obtain.
How to Apply
If you enjoy diverse work where no day is the same, apply now! You will be able to find out more about the role and access Position Description.
All enquiries regarding this position will remain private and confidential and can be directed to Katherine Day, Manager Customer Service on 9978 4203.
Interested, like to know more? Please go to the Careers at Council page of our website at https://mosman.nsw.gov.au/council/employment
Applications close: 11:30pm 4 June 2024
Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
Mosman Council is committed to creating safer communities for children and young people.
