Address The role:
Provide a Customer Service facility ensuring prompt, sensitive and confidential handling of enquiries from the public.
Control and direct all incoming telephone calls to the service. Answer all patient or public enquiries, solve problems, or refer the call to the correct departmental personnel.
Assist clinicians in scheduling and prioritising appointments for all service providers located at the dental centre, including issuing appointment letters.
Maintain client records and general filing systems.
Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.
Details of Appointment
Fixed term, part time, day worker position working 45.6 hours per fortnight, commencing as soon as possible until 20th December 2024.
*notwithstanding hours may be negotiated with the successful applicant
Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.
Location:
North West
Salary: $64,125 to $68,925 per annum. Our Employer 11% superannuation contribution is on top of this amount.
Salary range is in accordance with Public Sector Unions Wages Agreement 2022
Eligibility:
Applicants should note the following criteria are desirable:
Previous experience working in a clinical dental environment
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
Conviction checks in the following areas:
crimes of violence
sex related offences
serious drug offences
crimes involving dishonesty
Identification check
Disciplinary action in previous employment check.
How to Apply
Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.
You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.
Please note:
We do not require a separate statement addressing the selection criteria.
All attachments must be in Microsoft Word or PDF format.
Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.
Download the Statement of Duties and any Associated Documents
We encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.
Statement of Duties
Generic Customer Service Officer Band 2 (July 2023) CSU.pdf
Generic Customer Service Officer Band 2 (July 2023) CSU.docx
Applicant Guide
Department of Health - Applicant Guide June 22.pdf
Department of Health - Applicant Guide June 22.docx
For more information (Contact Officer)
Kyra Jackson
Senior Customer Service Officer0428 538 109kyra.jackson@ths.tas.gov.au
Important information
The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.
To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details
The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.
Applications close: Sunday 25th February at 11:55pm
