Customer Services Officer - Injury Management

The role:

• Calculate and process payroll and prepare other documentation related to the employment benefits, conditions, and entitlements of employees of the Agency regarding workers compensation payments on a state-wide basis.
• Process timesheets for those employees in receipt of workers compensation payments.
• Provide assistance to employees or key stakeholders on enquiries relating to workers compensation payments by phone or electronically and maintain a current working knowledge of workers compensation legislation.
• Provide assistance in the day to day operations of Injury Management by assisting with payroll processing, report production, and the maintenance of information systems and databases for workers compensation claims including workers compensation certificates and Return to Work Programs.
• Provide information to external stakeholders such as Services Australia, superannuation companies and the Director of Public Prosecution in relation to the preparation of file notes, correspondence, and other documentation for workers compensation claims.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.The TeamWe are a values-based team who work collaboratively with workers and business units to provide a responsive, contemporary, inclusive approach to assisting workers recover from injury.The working environment is largely office based but may require occasional intrastate travel.Details of AppointmentPermanent, full time, day worker position working 76 hours per fortnight, commencing as soon as possible.*notwithstanding hours may be negotiated with the successful applicant

• Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.

Location: Hobart, TasmaniaSalary: $71,661 to $77,455 per annum. Our Employer 11% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted: * Conviction checks in the following areas:

• crimes of violence
• sex related offences
• serious drug offences
• crimes involving dishonesty
• Identification check
• Disciplinary action in previous employment check.

How to ApplyApply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.You will be prompted to complete a 1-2 page application outlining your experience, skills and knowledge as they relate to the attached Statement of Duties.Please note:

• We do not require a separate statement addressing the selection criteria.
• All attachments must be in Microsoft Word or PDF format.
• Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.

Download the Statement of Duties and any Associated DocumentsWe encourage you to review the Applicant Guide, Statement of Duties, prior to applying for an overview of the duties, program, selection process and selection criteria.Statement of DutiesApplicant GuideFor more informationMichelle BarrSenior Consultant - Worker Compensation & Liability
Phone: 0499 821 251
E-mail:Important informationThe email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.To update your email address (or contact number), log in to and look for “Existing applicant login” where you can update your detailsThe Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.