Customer Service Officer

In this full-time role, you will work to provide a high-quality Customer Service to both the Kentish and Latrobe Councils. The role incorporates responding to and resolving customer enquiries, managing payments and bookings, processing applications, and handing incoming correspondence. This front-line role is key to promoting a positive Customer Service orientated image for the Councils.

• Demonstrated understanding of Customer Service principles and practices.
• Well-developed written and verbal communication skills.
• Knowledge and understanding of computer systems and Microsoft Office applications.
• Ability to work in a team-based environment.
• Ability to interact effectively with customers in a wide range of circumstances.

The Kentish Council and Latrobe Council are located in the north-west of Tasmania and share municipal boundaries with Devonport City Council, Central Coast Council, West Coast Council, West Tamar Council and Meander Valley Council.

Latrobe and Kentish Councils value collaboration and partnerships both within and outside their municipalities. As part of their business model, the councils have entered into a resource-sharing arrangement. This allows both councils to deliver services and outcomes for their respective communities to gain benefits that may have been otherwise unattainable. 

Since the inception of the resource sharing arrangements in 2010, the number of resources shared has steadily grown and the two Councils now operate as one organisation with each Council retaining their respective elected representatives.

Applications must be submitted on either the Latrobe Council or Kentish Council website:

• www.latrobe.tas.gov.au/notice-board/job-vacancies
• www.kentish.tas.gov.au/council/employment

The successful candidate will be required to undertake a pre-employment medical including a drug and alcohol screen and provide a current national police check.

Closing Date for Applications: Monday 29 April at 4.00pm