Public Sector People are currently inviting applications for experienced Customer Service Officers to join a Council in Sydney.
This role is to provide where possible, first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services.
Key Requirements:
- Experience delivering face to face, phone and online Customer Service in a large diverse organization
- Previous contact center experience will be highly regarded
- Experience and passion for delivering an exceptional customer experience and an understanding of the concept of first call resolution
- Accurate and developed typing and communication skills; both verbal and written. This includes high typing accuracy, grammar and spelling
- Experience managing customers and trouble shooting complex enquiries
- 1+ years experience in a call Centre Customer Service role
- Strong computer skills
- Local government experience and/or experience with TRIM or TechOne