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Form of workAbout Us
Kempsey Shire Council is located on the Mid North Coast of New South Wales and is known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.
We have around 365 dedicated staff across many sites who manage $1.1 billion worth of assets and work with our community to build an inspired, connected Macleay Valley.
We are a progressive and proactive organisation that prides itself on a respectful and supportive workplace.
Why grow your career with Kempsey Shire Council
At Kempsey Shire Council, we look for people who’ll put Kempsey Shire at the heart of all they do. We hope you share our values of:
- Passion: We approach our work with enthusiasm and drive
- Integrity: We build the trust and confidence of the community and staff
- Innovation: We challenge the status quo, and have the courage to take risks, to achieve creative and efficient solutions
- Communication: We ensure open communication for all
- Respect: We consider our workmates, community, the workplace and environment
- Collaboration: We work together to achieve a shared vision
About the Role
Do you have exceptional Customer Service skills, a positive can-do attitude with a keen eye for detail? Are you passionate about working with the community to get positive outcomes? We have the perfect opportunity to join our dedicated Customer Service team on a temporary part-time basis!
Reporting to the Team Leader Customer Service, the Customer Service Officer will work to meet customer needs and exceed customer expectations, through the provision of efficient and courteous service to internal and external customers.
What you will be doing:
- Protecting and enhancing the positive image of Council and providing high levels of service to all customers
- Providing a friendly, courteous and responsive central point of contact for customer enquiries, transactions and customer action requests (work orders)
- Resolving Customer Service enquiries and complaints (face to face, written, phone) through accurate and efficient personal attention
- Escalating customer action requests to the appropriate corporate or operational section of Council or specialist staff member
- Performing administration and cashiering duties including receipting, balancing and banking
For a full list of the Key Accountabilities of the role, please refer to the Position Description.
About You: The Successful Candidate
To be successful in this role, you will possess Certificate III in Business Administration or other relevant qualification, and/or demonstrated work experience relevant to the role; demonstrated Customer Service experience, preferably in a call centre environment; experience in cash receipting, cash handling and banking procedures; and ability to work with ease within a high-volume, high-pressure environment.
The successful candidate will also possess a demonstrated commitment to providing quality Customer Service; demonstrated high level written and oral communication skills; high level computer skills including the Microsoft Office suite and other key programs used within Council; and demonstrated ability to complete administrative tasks with a high degree of accuracy.
For more detailed information on the requirements of the role, please refer to the position description.
Benefits of working for Kempsey Shire Council
If successful in attaining the role you will be provided with:
- Temporary part-time position, 28 hours per week for 22 months
- Weekly salary of $982.24 to $1105.72 (plus 11% superannuation)
- Health and wellbeing programs
- Employee Assistance Program for you and your immediate family
- Fitness Passports for discounted access to a range of gym and pool facilities
- The opportunity for career development and learning and development programs
- A fantastic lifestyle and work life balance, on the beautiful Mid-North Coast
For further information regarding this role please contact Rebecca Box, Customer Experience Manager on 02 6566 3***.
Interested in Applying?
Please apply via Council’s webpage http://careers.kempsey.nsw.gov.au/ or through Seek. Emailed or posted applications will not be considered.
Please read the Position Description by clicking on the link at the bottom of the page. It is important to read this carefully to understand what the job involves.
We understand that no candidate will meet every single desired qualification or skill. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
If this sounds like you, click the Apply button below (or the Apply for this job button in Seek), complete the application form and provide the following information:
- A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities of the role (as listed in the Position Description).
- Your current resume which details your work experience and any other information that is relevant to this role as well as the contact details for two work related referees from a supervisor or Manager.
We recommend you use Microsoft Edge or Google Chrome to submit your application.
Applications close: Sunday, 28 April 2024 at 4:00pm.
Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates and outcomes.
Email notifications may include application confirmation, interview invitations, request for references, and application outcomes. Please check your email regularly, including your junk email.
If you experience any difficulties applying online, please contact the Recruitment team on 02 6566 3*** or email ****@kempsey.nsw.gov.au
Thank you and good luck with your application.
Kempsey Shire Council are an equal opportunity employer and we celebrate our diverse, inclusive and values-led workforce.
Kempsey Shire Council welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with a disability.
In addition, Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities.
If you require additional assistance to participate in the recruitment process, please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process.
