Customer Service Officer

We have not indicated a closing date for this position, as all applications will be assessed as they are received.

Working for BEST: 

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. We provide our valued employees with additional employee benefits including: 

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave 
• Birthday Leave
• Option to purchase additional leave 
• Discounts on gift cards and other purchases
• Employee Wellbeing Program
• Employee Assistance Program 

About the Role:
 
As Customer Service Officer (CSO), you will play a vital role in providing an exceptional customer experience and providing integral support to the team. Responsible for effective customer triaging, ensuring positive overall office presentation and performance support, the CSO will support the holistic operation of the Dubbo team, including managing a high call volume, general office support and administration tasks. 

This is a full-time position (38 hours per week, Monday - Friday) based at our Dubbo office.

About You: 

You will be a self-motivated and resilient individual with:

• Demonstrated experience in delivering exceptional Customer Service within a high-volume environment.
• Strong time management and organisational skills, including a proven ability to self-manage, multitask and prioritise. 
• Well-developed interpersonal skills, including demonstrated ability to develop and maintain relationships with a diverse range of people. 
• Excellent verbal and written communication skills. 
• High level attention to detail and strong digital literacy skills. 
• Working with Children Check or willingness to obtain. 
• Clear National Police Check. 
• Relevant qualifications in Administration, Employment Services and/or Community Services (desired).

How to Apply: Click "Apply Now" and follow the instructions to upload the following TWO items: 

• Current resume- please include at least two (2) contactable work referees. 
• Written OR video cover letter - please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role. 

We are an Equal Opportunity Employer and welcome applications from all people regardless of age, gender, ethnicity, disability, sexual orientation or cultural background. We strongly encourage applications from people who identify as Aboriginal and / or Torres Strait Islander. 

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact: 

Emily McCausland (Human Resources Advisor): **@best.com.au

Important Information:

We have not indicated a closing date for this position, as all applications will be assessed as they are received.