Customer Service Officer

Job description:

About the role

Due to an internal move, ARC have an opportunity for a Customer Service Officer to join our tight-knit team at our Wodonga branch. You will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a fantastic opportunity for someone looking to build on their existing customer/sales experience.

This is a permanent role - Monday to Friday with working hours from 7.30am to 3.30pm.

Key Responsibilities:

• Develop and maintain customer relationships through service excellence

• Process and manage customer orders, quotes, and enquiries face-to-face, online, and over the phone

• Over-the-counter sales - early morning customer pick-ups run hot!

• Assisting with planning of production runs and loads

• Liaising with freight companies to manage transport and logistics

• Work alongside the sales team to support ARC's success in the market

• Creation and maintenance of pricing-related information

• Onsite customer visits to develop long-term relationships and a deep understanding of their needs

• Adhere to ARC's WH&S policies and procedures

To be successful in this role, you will be able to demonstrate:

• Excellent written and oral communication skills

• Sound IT skills

• High level of attention to detail and robust administrative skills

• Experience working alongside customers face-to-face and over phone/email

• Skilled in value-based selling

• Self-motivated, driven, and with a positive team attitude - cup half full!

• Previous experience in the construction/manufacturing industry is not essential - hiring manager is focused on the right customer/cultural values you bring to our team

The Australian Reinforcing Company (ARC) - a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing that Australians have trusted for over 100 years. Supported by a large branch network, ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world.

Across our business we have an agile, entrepreneurial culture with high energy, strong levels of ambition, and sustainable growth plans. This brings opportunities for our people and businesses to flourish and develop. We work with our people to determine how we can grow our business and our future. We would love you to be part of our journey

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.