Address
Form of workThe Kuisine Company is one of Australia’s leading producers of high quality frozen prepared meals and finger-foods. In operation since 1997, we have been the pioneering force in bringing authentic, restaurant quality meals and finger-foods to the mass consumer market.
Our products are widely available at all leading Australian supermarket retailers and are also available to the food service industry.
All our products are made in Australia in our state-of-the-art facilities, which have attained the highest international food accreditations (SQF, HACCP and beyond).
The Opportunity:
We are currently seeking candidates for a full time permanent role and a fixed term 12 month position. The purpose of the Customer Service Officer is to work within a defined framework to drive sales of convenience meals to customers including, but not limited to, people who are a participant of the National Disability Insurance Scheme (NDIS). You will be a passionate, enthusiastic communicator with a genuine concern for customer outcomes and satisfaction.
These positions are currently located in Emu Plains NSW and will be relocating to Auburn mid-2024. There is the flexibility to choose your start time which varies from 09:00am to 05:00pm.
The scope of the role includes, but is not limited to:
- Ensuring high quality Customer Service support.
- Making Outbound calls to meet the KPI’s.
- Onboarding and administration of NDIS and My Aged Care services.
- Assessing clients needs, facilitating quotes, setting up accounts.
- Managing enquiries by email phone and website
- Completing administrative sales tasks within approved business systems.
- Answering a high volume of phone calls.
- Resolving and or administering customer complaints.
- Answering general inquiries and feedback.
The successful candidate will have:
- Call Centre, Administration, Reception background or similar.
- Excellent written and verbal communication skills.
- Impeccable time management and multi-tasking abilities.
- Strong problem-solving skills.
- Compassion, empathy, and desire to facilitate assistance to vulnerable customers.
- Demonstrates awareness and high-level consultation skills with people living with disability, or chronic conditions.
- A willingness to complete some NDIS compliance modules to equip yourself for compliance and exemplary service to the vulnerable in our community.
- Solid computer literacy skills are essential.
This is a role that offers a busy working day, whilst making a real difference to our vulnerable communities.
Our Culture:
Our employees come from all walks of life, across many cultures and backgrounds. The strength of our brands is supported through the strength of our people.
Aside from being part of one of Australia’s most iconic businesses, SPC and Kuisine will also make sure you are fully trained for the job you are asked to do, and you will work in a great team environment with others who have a wealth of experience to share. We offer a competitive salary and opportunities for personal and career development.
You will be required to meet our employment criteria which will include pre-employment screening (this may include drug & alcohol testing and Functional testing). Interested?
For more information contact people@spc.com.au or apply today!
