Customer Service Officer

About Us “My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington – Managing Director of Community Housing Limited.

CHL was founded by Steve who has lived experience of homelessness and is now the Managing Director. Steve believes everyone has the right to a safe and secure home. Become a part of our multi-award winning not for profit organisation, managing over 11,000 new and existing properties.

Join our collaborative team culture so we can together deliver the best possible service and outcomes and can make a meaningful impact on the lives of people experiencing homelessness. Support people living on low to moderate incomes, Aboriginal and Torres Strait Islander people, and those living with a disability. The Role A career in community housing is extremely rewarding and now you too can contribute to positive social impact and a world without housing poverty.

As a Customer Service Officer, you will play an integral role in delivering exceptional Customer Service to current and prospective clients of CHL who may present via phone, email or in person. Your previous experience in liaising with a diverse range of vulnerable people will be highly regarded as you will be welcoming customers in person at our crisis entry point for our homelessness service. In addition to undertaking various administrative tasks which may include booking appointments, maintaining our database, scanning documents, contributing to various projects, and providing ad hoc support to other teams as required, you will also provide…