AddressCustomer Service Officers
$35 per hour plus superannuation
6 - 12 months, with a possible extension
New Perth CBD offices, walking distance to train station
Monday - Friday; part-time and full-time opportunities available with plenty of overtime opportunity
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.
We are seeking experienced Customer Service Officers to join a growing team for a State Government owned organisation. Ideally, you will be someone with experience in managing difficult conversations with internal and external customers, which can be challenging at times. The role also entails a large volume of inbound/outbound phone calls to customers, requiring attention to detail.
The Role
Some of the key responsibilities of this role include:
Provide efficient first point of contact Customer Service advice and information
Inbound/Outbound Customer Service calls
Responsible for end-to-end management of assigned tasks
Competent handling of specialised queries and escalating where required
Responsible for delivering your allocated rostered workload
Role Requirements
Effective call handling skills and telephone manner
Excellent verbal and written communication and organisational skills
Good time management and ability to prioritise.
Computer literate, able to quickly grasp the use of different systems
Partake in area Emergency Response strategies to deal with Fault Calls
If you are interested in the role and fit the criteria, please apply online today! If you have any further questions before applying online, please email Sophie Johnston at ***************@persolkelly.com.au
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights. Please click here to apply.
