Address
Form of workSchmick Scratch and Dent Assist is a membership program for repairs of minor scratches and dents on our members vehicles.
We are seeking self-motivated, enthusiastic, friendly Customer Service Officers to join the Customer Service team in our modern offices in Mulgrave.
You will be part of a supportive, fun, professional team that supports you with your growth and development.
About the role:
- To support to our members with the repair request process
- Processing Repair Requests ensuring all information is complete
- Assisting with customer inquiries, repairs and problems solving
- Contacting customers to schedule bookings for repairs
What we are looking for:
- Two candidates in our Customer Service team.
- You will be a highly motivated and driven individual with a passion for customer satisfaction.
- You can work well as part of a team
Skills and experience:
- Excellent communication skills
- Good computer skills
- The desire to work with people engage in verbal and written interactions over email and phone
- A strong focus on customer satisfaction
- Solid and proven problem-solving ability
- High attention to detail
- Organisational skills and ability to multi-task
- Experience in a Customer Service role advantageous but not essential
- Fluency in English is a must
In return, you will receive:
- Varied and challenging role
- Training and support
- Opportunities for growth and progression
- Supportive, positive & fun environment
- No weekend work - regular working hours
- Onsite undercover secure parking
- Full training provided
- Hybrid opportunity
- Located in modern business park, close to gym (discounted price for our staff), multiple cafes, restaurants and childcare
- Friday afternoon drinks & games room
If you are looking for a new challenge and believe you have what we're looking for submit your application for immediate consideration
