Customer Service Officer

Customer Service Officers

Full-time - Permanent (2 roles available)

Part- time - Permanent (2 roles available - 19.5 hours per week & 16 hours per week)

Band 4 $69,505.50 - $74,866.87 (pro-rata) + Superannuation + RDO (RDO applicable for full time 38 hours per week only)

Join our supportive and friendly team environment where we value growth and development!

(Hybrid working arrangements and an emphasis on work/life balance)

Are you values led, thrive in fast paced environments and pride yourself on having a service mindset?

Come join our high-performing service culture where you can deliver exceptional experiences across multi discipline customer channels. 

What we’re looking for:

• An experienced and empathy driven individual who takes pride in being in service to our community.
• An individual with a proven track record in providing service excellence across multi-channels (including digital).
• Someone who can problem solve with a solution focused mindset.
• A team player who thrives in managing complex customer enquires.

The Customer Experience Branch interacts with all areas of Council as we assist the community in navigating various Council services. This is a great opportunity to build generalist knowledge about each team within the organisation, as well as be provided with in depth training in corporate systems.

Yarra City Council is Dynamic Organisation. We pride ourselves on in our inclusive culture. We aim to continually improve service to the community.

For further information please contact Vyanga Hettiyahandi, Coordinator Customer Operations on 9205 5555 or see the Position Description attached.

 Customer Service Officer - Position Description.pdf

Applications close on 15 March 2024 at 11:55pm.

In your application, please include/attach your Resume and 1-page Cover Letter. In your Cover Letter, provide a brief overview addressing the Key Selection Criteria (KSC) as outlined in the Position Description. A separate document addressing KSC is not required.

*This position is subject to satisfactory Police Check and Working with Children Check prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Yarra City Council is committed to being a child safe organisation and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer. We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.