Customer Service Officer

ParaQuad Association of Tasmania Inc.

PQ Tasmania Healthcare Supplies is a multi faceted healthcare supplies business based in Moonah, Tasmania stocking a comprehensive range of continence, wound care and personal health care products. We service the NDIS, disability and aged care sectors via online and phone sales and offer state-wide door to door delivery.

We are seeking an experienced Customer Service Officer with demonstrated experience in Customer Service, Administration and Sales for a permanent part time role with an immediate start.

Key Tasks:

• Process online, email and phone orders in an efficient, professional and timely manner in line with the businesses procedures
• Provide appropriate and timely responses to customer requests, queries and issues.
• Provide excellence in Customer Service when processing orders and dealing with customer enquiries.
• Keep customers updated on the status of their order and potential delays
• Resolve customer complaints in a timely, empathetic manner
• Accurately record and maintain customer information in line with Privacy Principles 
• Work cooperatively with other staff and stakeholders

Key Competencies: 

• Communication. Ability to respond to customer enquiries in a timely manner. Ability to communicate in a clear, easy-to-understand manner.
• Empathy. Demonstrated ability to understand and identify with customer needs and communicate accordingly.
• Technical skills. Competent with Microsoft Office suite of products and integrated CRM systems (Netsuite experience an advantage) 
• Industry Knowledge.  Background in the Healthcare industry, product knowledge and experience servicing NDIS customers and stakeholders

A WWVP card and National Police Check are a mandatory requirement of the role. Persons with spinal cord injury or physical disability are encouraged to apply.

Please submit your cover letter and resume addressing the key tasks and competencies via SEEK by COB Friday 08 March 2024