Address- $78,747.00 per annum plus Superannuation
- Term Contract up to June 2025
- Part Time - 29 hours per week
- Location: Sydney CBD
Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision .
Be part of a purpose-led organisation, with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.
We are seeking an experienced Customer Service Officer to join our Contact Centre team responding primarily to inbound calls, chat and emails from our community.
Customer Service Officers are the first point of contact for customer enquiries and requests, providing high quality, friendly, accurate and efficient service. Our Customer Service Officers are very knowledgeable about the functions and services of council providing assistance across all aspects of council.
To be successful, you will have:
- Previous experience in contact/call centre roles with a focus on service excellence
- Ability to demonstrate patience, understanding of customer needs, and strong problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency in computer skills, with experience in efficient data entry and system navigation
- Familiarity with working in a contact centre environment and understanding of KPI-focused performance expectations
A comprehensive induction and training program will be provided and you will receive ongoing coaching and mentoring in a supportive and progressive environment. Join us and be part of a team committed to delivering exceptional Customer Service!
*Please note that only candidates with full working rights for a minimum duration of 12 months will be considered for this position.
At the City of Sydney you’ll join a dedicated team where individual effort is part of something much bigger – creating great things for our city’s dynamic future.
To apply: Upload your resume and respond to the application questions to show how you meet the role’s requirements. Select 'Apply' to complete your online application.
The successful applicant is required to complete a national criminal history check and a pre-employment health declaration.
Position description: View or download the position description
Applications must be submitted online by 11:59pm, Wednesday June 5th.
For further information contact: Irfon Evans, Visitor and Destination Ambassador on 02 9265 9***.
A challenging and rewarding career: Why joining the City of Sydney might be the right move for you.
We offer a teams-based approach to flexibility. Our flexible working benefits include 26 week parental leave, paid partner leave of 6 weeks and paid super for up to 52 weeks of parental leave. You’ll have the opportunity to work a 19-day month with flexible working options.
We welcome candidates from all backgrounds and celebrate a workplace as diverse as our communities. We’re passionate about gender balance in the workplace, with an executive team that is two-thirds female and 50% of our leadership roles held by women.
We encourage all applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse sexualities and genders to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require adjustments or support for your application and throughout the recruitment process contact the Recruitment Team ***********@cityofsydney.nsw.gov.au or 02 9265 9***.
