Customer Service Officer

Position:Customer Service Officer

Are you a customer-centric individual with exceptional organisational and communication skills? Our client, a leading company in the transport and storage Logistics services industry, seeking a dynamic and self-motivated Customer Service Officer to join their team at their Smithfield site.

Position Purpose: As a Customer Service Officer, you will play a crucial role in providing high-quality front-line service to customers, ensuring accurate information delivery, and maintaining administrative data in company programs.

Responsibilities / Accountabilities:

• Uphold and lead by the organisational Mission statement and promote it to colleagues.
• Ensure visitor induction and understanding of site rules.
• Maintain accuracy in data entry into company programs.
• Resolve and document complaints according to defined processes.
• Investigate and document instances of service failure or loss/damage to customer goods.
• Maintain high standards of quality and promote safety policies.
• Liaise with other work areas to provide information on daily operations.
• Review daily plans to ensure service level KPIs are achieved.
• Attend and contribute to relevant meetings.
• Understand HACCP requirements.
• Enter transport and warehouse bookings into the system.
• Conduct freight investigations.
• Answer phones and respond to email queries.

Position Requirements:

• Strong Customer Service orientation
• 7am to 9am Starts as Rostered
• Ability to build effective relationships internally and externally.
• Skill in dealing with difficult customers.
• Active listening and learning skills.
• Excellent organizational and communication skills
• Ability to meet deadlines and handle pressure.
• Self-managed, motivated, and energetic
• Strong IT skills, including Microsoft 365 applications.

Key Performance Indicators (KPIs):

• Quality and completion of NODPs
• Completion of end-of-day checks
• Customer satisfaction in answering inquiries.
• Accuracy in data input in all company programs
• Building and maintaining effective relationships with all stakeholders

Expected Behaviors:

• Balance work and family
• Never let a customer down
• Always be professional and results driven.
• Build lasting customer relationships through trust and integrity.
• Support the team and reduce company costs.
• Take ownership of issues; rectify them quickly and beyond expectation.

If you embody these values and behaviors, we invite you to apply for this exciting opportunity. Join a company that values teamwork and creates a positive working environment.

How to Apply: If you meet these requirements and are ready to contribute to a dynamic team, apply today to *****@labourforcepro.com and become an essential part of our clients thriving team!

 Please submit your resume and a cover letter addressing the position requirements to Peter. 

Our client is an equal opportunity employer. We encourage applications from candidates of all backgrounds Must have Full working Rights.