Customer Service Officer

Are you passionate about providing exceptional service to customers?Do you thrive in a dynamic and fast-paced environment?We are seeking a Customer Service Representative to join busy team and help deliver outstanding support to valued customers.Our client believes in fostering a supportive and inclusive work environment where employees can succeed whilst enjoying their work environment. As a member of their team, you'll have the opportunity to make a meaningful impact, receive ongoing training and development, and enjoy competitive compensation and benefits.About the company:You will work for a leading provider of innovative lighting solutions for residential and commercial spaces. With a commitment to quality and customer satisfaction, striving to exceed expectations with range of lighting products and dedicated service.Role Overview:As a Customer Service Representative you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience. You will work closely with office manager, sales and support teams to address customer needs promptly and efficiently.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with product information, orders, returns, and other service-related issues.
- Assist sales team members with day to day queries and activities.
- Help troubleshoot technical problems and provide solutions or escalate to the appropriate department.
- Process orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Maintain comprehensive knowledge of product line and stay updated on industry trends and developments.
- Collaborate with internal teams to resolve issues and improve the overall customer experience.Requirements- Previous experience in Customer Service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritise in a fast-paced environment.
- Proficiency in basic computer and IT skills.
- Previous experience with Google Suite is preferred as is working knowledge of Microsoft Office.
- Knowledge of lighting products or the construction / electrical wholesale industry is a plus.Benefits- Employee discounts- Fridge always full of free drinks- Your lunch is on us on Fridays- Free gym membership- Christmas bonuses- Northern Beaches locationIf this role resonates with you, we would love for you to apply below.We look forward to hearing from you!