Customer Service And Admin Officer

Government 3-month contract - $40-45 per hour + Super - WFH/Penrith NSW

• Penrith Location and WFH Flexibility
• Initial 3-Month Contract - Possible Extension
• Start ASAP
• $40-45 P/H + Super
• 38 hours P/W - 7.6 hours P/D

NSW Government Agency is looking for a Customer Service and Admin Officer on a contract basis to provide administrative and support services to facilitate the operation of the team/unit. The successful candidate will be the first point of contact for our business and will assist with taking calls and logging enquiries for action to the applicable staff members.Key accountabilities:

• Support team projects, mentor colleagues and ensure accurate information sharing to enhance service delivery.
• Provide high-quality advice, guidance and issue resolution while maintaining confidentiality and accuracy of customer information.
• Handle cash receipting, debt management, tax invoicing and financial reconciliations in compliance with agency standards.
• Assist with board support, records management, correspondence, meeting coordination, and procedural improvements to facilitate team effectiveness.
• Collect and analyze data to inform decision-making and foster continuous improvement efforts.

Skills and Experience:

• Embrace continuous learning, demonstrate commitment to assigned task and value feedback for personal and professional growth.
• Recognise the importance of Customer Service, ensuring understanding of customer needs, delivering tailored services, maintaining open communication and demonstrating respect and fairness in interactions, both internally and externally.
• Seek clarification when needed, complete tasks within specified parameters under guidance, proactively advance personal workload, and identify required resources.
• Display competency in utilising technology, while adhering to records, communication, document control policies and guidelines for technology usage and cybersecurity.
• Effectively communicate, collaborate, strategise, analyse, take ownership, adhere to policies, apply financial and procurement processes efficiently and employ effective planning and coordination methods.

How to Apply
If this role sparks an interest, please click 'APPLY' now.
Note, only successful applicants will be contacted.