Customer Service Officer

Here at Linfox, we believe together, anything is possible. Use sophisticated technology Somerton to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

As a Customer Service Officer, you will maintain and focus on administrative tasks within the Consumer and Healthcare Group Business Unit, as well as deliver superior Customer Service to both internal and external customers. This position will require all Standard Operating Procedures to be followed, in addition to ensuring all Key Performance Indicators for service levels are met. This role is based in Erskine Park and will be 9am - 5pm. Key areas:

• Processing orders in SAP to enable correct dispatch, delivery, and invoicing of product.
• Be the key contact for pharmacy, wholesale, export, and internal customers.
• Managing and tracking orders from receipt to delivery
• Provide reception duties, including meeting and greeting visitors, site induction and administration responsibilities
• Deliver a wide range of reports as required by customers and management, whilst compiling this into computer systems.
• Participate in administration functions alongside the Customer Service Team
• Ensure that systems are in place to comply with relevant customer and regulatory requirements, whilst incorporating the site Standard Operating Procedures (SOP)
• Assist with weekly key performance reporting and analysis to create an efficient and cost-effective administration operation.

Are you the one?

We are looking for a highly motivated and organised individual who can prioritise tasks against tight deadlines in a fast-paced environment. You can demonstrate:

• Customer Service Experience in the Medical Device or Pharmaceutical Industry is desirable but not essential.
• Transport Industry experience is desirable but not essential
• Sound communication and organisation skills, to manage the expectations of various stakeholders within the business
• SAP experience is advantageous but not essential
• Proficiency in Microsoft Office programs, such as Word and Excel
• Accurate data entry with high attention to detail
• Ability to think quickly and solve problems efficiently.

At Linfox, we are passionate about creating an inclusive workplace where people can perform at their best. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers