Address
Form of work
Salary- Temporary full-time (until December 2024, with possible extension)
- Location – Newington, NSW
- Salary ranging from $79,032.00p.a. to $86,539.00pa + superannuation and leave loading (Clerk Grade 3/4)
- We are a family friendly workplace that supports employees to achieve a healthy work/life balance
Diversity and inclusion are core values of the Department of Regional NSW. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.
About Us
The Department of Regional NSW was formed in 2020 as a central agency for regional issues. The Department is responsible for building resilient regional economies and communities, strengthening primary industries, managing the use of regional land, overseeing the state’s mineral and mining resources and ensuring government investment in regional NSW is fair and delivers positive outcomes for local communities and businesses.
The NSW Department of Primary Industries (NSW DPI) supports the development of profitable primary industries that create a more prosperous NSW and contributes to a better environment through the sustainable use of natural resources.
Within NSW DPI, the Biosecurity & Food Safety Division is responsible for effective management and risk minimisation of biosecurity threats to NSW as well as the through-chain regulation of food safety. It delivers a risk based approach to policy and compliance, and provides regional engagement and coordination in response to emergency incidents and natural disasters impacting primary industries and the food sector
About the role
The Customer Service Officer is part of a small contact centre team and responsible for providing Customer Service through the NSW Food Authority and NSW DPI Biosecurity helplines to the public, industry and government by phone and online.
What will your day involve?
- Providing high quality and timely biosecurity and food safety information and advice to the public, industry and other agencies, verbally and in writing.
- Prioritising customer enquiries, reports and complaints and creating accurate records in the customer relationship management system, tasking to other workgroups when required.
- Keeping up to date with biosecurity and food safety related matters and sharing knowledge with the rest of the team.
- Assisting with reporting and administrative tasks including some data entry.
- Complying with department policies and procedures.
Our ideal candidate
To be successful in this role, you will need excellent verbal and written communication skills, be a team player, and able to demonstrate experience providing excellent Customer Service in a complex regulatory environment.
You will be able to manage competing priorities using multiple systems, with a strong attention to detail.
On the job training will require attendance at the Newington office full-time. After this, a combination of working in the office and from home is available.
Applying for the role
Apply by submitting a cover letter (no more than 1 page) and current resume (no more than 5 pages) that outline your skills and experience relevant to the role. For more information about the role, please view the role description.
Application Closing Date: 11:55pm, Sunday 31 March 2024.
To find out more please contact Jak Stephenson-Roberts at ***************@dpi.nsw.gov.au.
If you require adjustments in completing your application, interviewing, completing any pre- employment testing, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ***************@regional.nsw.gov.au and a member of the team will contact you for a confidential discussion.
Why work for us?
Diversity and inclusion are core values of the Department of Regional NSW. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.
We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.
As part of our team, you will be able to:
- Deliver with impact. You are empowered and trusted to create impact through exposure to cutting-edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
- Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
- Live your way. From bringing your whole self to work, to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.
We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We’re all about ‘having a crack’.
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.
