Ready to take your career to the next level? HOBAN are in partnership with a highly reputable Warehousing & Logistics company based in Alexandria who are currently seeking an experienced Customer Service Specialist to join and grow with their expanding team.
*This is a Temp to Perm position for the right applicant. You are required to work onsite Monday to Friday from 9am-5pm.*
Job Summary:
- Primary focus to provide exceptional Customer Service to both internal and external customers.
- Demonstrate a strong commitment to meeting the needs of customers to ensure full satisfaction by providing timely and quality service.
- A member to a strong team, where passion for Customer Service and enthusiasm for assisting others to achieve positive outcomes, underpins all activities.
- Constantly busy across multiple tasks - processing orders in SAP, coordinating with warehouse and customer around delivery dates, communicating out of stocks to customers, leading the future development of the Customer Service department.
Responsibilities:
- Handling calls and enquiries, always striving for a first point of call resolution and a Service Excellence experience.
- Action all inbound emails and faxes using Outlook.
- Accurate and timely processing of customer orders using SAP.
- Accurate and timely processing of EDI orders from external customers
- Liaise with customers regarding back-order status and alternate products.
- Liaising with sales teams and warehouse & distribution to provide relevant information for fulfilment of customer orders/ enquiries.
- Coordinate and process all customer returns in a timely manner using SAP.
- Investigate customer enquiries and respond to customer requests.
- Investigate customer account disputes and arrange credits, where necessary.
- Adhere to and comply with KPIs measures set by the business.
- Assist with EDI order management systems, including customer on-boarding, testing, data verification and training.
About You:
- Experience of Warehouse Operations is ideal, but not essential - pick packing, WMS, dispatch and receiving.
- Various SAP Warehouse Management System experience.
- Knowledge of Microsoft Excel, Word, Outlook & Teams.
- Experience with Customer Service for Warehousing Companies ideal, not essential.
- Experience with difficult customer conversations, complaints and damages to their products.
- Must have full-time Availability - Monday to Friday.
Should you be interested in applying for this opportunity, please 'APPLY NOW' For further information please call HOBAN on 02 8869 6***.
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments.