AddressWe are seeking a dynamic and motivated Customer Service Officer to join our Singleton Branch. We currently have a Full-Time opportunity 5 days per week; working Monday to Friday, 8:50am to 5:05pm, with a compulsory 1-Week Induction training at fulltime capacity in Newcastle.
Our Customer Service Officers are motivated and driven to make a real difference for our customers. They put our customers first and always strive to do better for them. We are seeking individuals who share the same passion and will be just as committed to delivering the outstanding Customer Service for our customers.
About us
We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.
What can you expect from us?
As part of the NGM Group, employees can take advantage of the following work perks:
Comprehensive Induction and Training; 1-Week Induction Training introducing you to our organisation and our values, along with interactive and practical training to support your success as a Customer Service Officer
Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.
Lifestyle; Hotel discounts, 14 weeks paid parental leave, and up to 1 weeks’ additional leave supporting your wellbeing.
Community and giving back; Embrace community volunteer and fundraising opportunities with our trusted partnerships.
What are we looking for?
- Previous retail Customer Service experience, ideally from banking, retail and hospitality industries.
- Strong cash handling skills with an eye for detail and accuracy.
- Friendly and engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.
- Proficient computer skills, and the ability to learn new systems.
- Positive attitude, with the ability to respond well within fast paced environment.
- Being able to adapt, with a willingness to embrace ever present change.
- Ability to work in a small team, while always encouraging those around you.
What will your key responsibilities include?
- Act as first point of contact, positively interacting with customers and building strong personal relationships.
- Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.
- Strive towards achieving personal targets.
- Work collaboratively to contribute to team and corporate performance expectations.
Apply now! Applications will be screened as they are received.
