AddressOur Client is an independent provider of a number of customer focused services for automotive manufacturers, including premium brands like Maserati, Ferrari and Lotus.
About The Role
We are searching for a Customer Service superstars to focus on a well-recognised car manufacturer.
Duties:
- Be the first point of contact for all calls relating to a particular car manufacturer
- Focus on one brand and perfect your skills and knowledge for this brand
- Answer basic queries for Customers relating to when they will receive their new car, where they can book in for a service or any outstanding issues
- Assist with accessory purchases
- Take accurate and specific notes for Customer files
- Escalate any calls to the manufacturers head office
- Work Monday – Friday between 8am – 6pm
- Previous Customer Service experience
- Some contact centre experience and navigating through multiple systems is beneficial
- Basic knowledge and/or an interest in cars is beneficial
- Terrific communication skills – Be the voice of this well known brand
This is a small and tight knit team, work together with this small, friendly and supportive team!
Benefits
- Learn a brand new industry
- Become a subject matter expert for this well-known manufacturer
- Modern and well-equipped Contact Centre
- Terrific culture with supportive teammates
- Career growth potential – Company is expanding
- Monday to Friday role between 8am-6pm – NO WEEKENDS
- Located 2 minutes from Rhodes train station
- Permanent opportunity – job security
If you are looking to utilize your Customer Service skills and automotive knowledge, please apply today!
