AddressACM Healthcare is the only Australian Recruitment Agency which has a division which specialises within the Hearing Industry. We work with a Myriad of Audiology Providers, Manufacturers and Independently owned organisations across Australia & New Zealand.
We are excited to be recruiting for a Customer Service Officer to work with an Audiology Provider in their retail hearing clinic based in Gosford, NSW!
Our client has a global network of hearing stores and is seeking a dedicated and customer-focused individual to join their team. As a Customer Service Officer, you will engage with customers through various channels, provide product information, schedule appointments, and ensure a seamless experience. This role offers career development opportunities within the organization.
Responsibilities:
- Communicate with customers via phone, email, and in-person to address inquiries and offer personalized solutions.
- Schedule appointments for hearing assessments and consultations with expert audiologists.
- Assist customers in navigating our cutting-edge hearing devices and accessories.
- Resolve concerns promptly, leaving a positive impression on customers.
- Engage in local marketing efforts to promote the clinic.
- Perform minor hearing aid repairs (training provided).
- Previous experience in high-quality Customer Service (retail or allied health).
- Strong computer literacy, including proficiency in CRM systems and appointment book management.
- Ability to manage competing priorities in a busy environment.
- Attention to detail and solid administration skills.
- Positive, team-oriented attitude with the ability to work autonomously.
- Ongoing training and development opportunities.
- Collaborate with a global retail team.
- Monthly clinic-based incentives.
- Supportive work culture emphasizing high performance.
- Employee Value Awards.
- Discount on hearing aids for employees, friends, and family.
- Annual flu vaccinations.
- Employee Referral Program.
- Paid Parental Leave.
- Employee Assistance Program (EAP).
Contact Christian Sagun directly on 0439 341 *** to discuss this role further or any of the above roles. Alternatively, you can email Christian on *********@acmhealthcare.com.au
Not your desired location? ACM Healthcare are recruiting heavily for Audiology Providers all across ANZ - Reach out for information on vacancies near you!
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www.acmhealthcare.com.au
Tel: 1800 GO 2 ACM (46-2-226)
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