Customer Service Officer - Belconnen (Part-Time)

About the Role 

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this Customer Service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products. 

This a Part-Time position based in our Belconnen Branch. The hours for this role are spread from Monday to Thursday, 10am-2pm. Friday 1pm-5pm, with occasional Saturday shifts 10am-1pm.

Responsibilities 

• Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies 
• Achieve and exceed sales and service targets 
• Perform telephone and email sales including business development activities 
• Provide first contact resolution in all customer interactions 
• Maintain accurate membership information in accordance with HCF policy and procedure 

About you 

• Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience 
• Previous experience in a Customer Service environment 
• The ability to quickly learn complex computer systems 
• Ability to work in a team environment 
• Ability to adapt positively to frequently changing work practices and needs

Culture & Benefits 

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes: 

• 50% subsidy on HCF Private Health Insurance 
• 18 weeks Parental Leave for all new parents 
• Mental Health & Wellbeing programs 
• Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances 

Growing your career at HCF is a priority for us. We fill approximately 40% of our roles internally!!  To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.  

HCF is committed to maintaining an inclusive and collaborative work environment. We aim to have a workplace that is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status. All suitably qualified applicants will receive equal and fair consideration for employment. All potentially successful candidates will be required to complete background checks prior to confirmation of employment. If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition – David Lawrence – *********@hcf.com.au to discuss. 

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.