Customer Service Officer | Full-Time Temporary With A Possibility Of Permanency

Classification: Administrative Services Officer Class 4
Salary: $80,535 - $86,909 plus superannuation
Position No: 39243, several
Directorate: Transport Canberra and City Services
Advertised (Gazettal date): 29 February 2024
Contact Officer: Ellie Hedley on ************@act.gov.au or (02) 6207 4***

Details: As a Customer Service Officer, you will be responsible for responding to customer queries relating to essential city services. The position sits within the Customer Service Team which is responsible for managing a range of services delivered by branches within the City Services group.

Tasks that you enjoy at work include critical thinking, providing clear and concise advice, negotiation of complex issues, and conducting research and analysis to improve business practice and performance.

This role requires someone who can inspire, energise, and positively influence team and individual outcomes. High quality Customer Service skills with the ability to work independently but collaboratively within a team are essential for this position.

The Customer Service Officer works within a small operational service delivery team and reports to the Team Leader, Customer Service Team.  You will:

• Provide support to filter, allocate and prioritise all resident and stakeholder queries pertaining to City Services.
• Support the complete lifecycle of the city services requests in Salesforce system.
• Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints.
• Provide support and assistance to City Operations management and staff as required.
• Provide a highly professional, responsive and customer-oriented approach on all contact opportunities.

Eligibility/Other requirements:

• Customer Service experience is highly desirable.
• Experience with Salesforce or a similar Customer Relationship Management (CRM) system is highly desirable.

Notes: There are several temporary positions available immediately for a period of 12 months with the Possibility of Permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. This position is in a workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

How to apply: Interested applicants are requested to submit an application no more than two pages addressing the attached Selection Criteria (What you require) found in the Position Description, a current curriculum vitae and contact details of at least one referee.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Applications should be submitted via the Apply Now button below.

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There are several temporary positions available immediately for a period of 12 months with the Possibility of Permanency.