Address- Join Port Stephens Libraries as a Customer Service Officer
- Multiple permanent full-time positions available at our Raymond Terrace and Tomaree Library branches
- 35 hours per week, Monday - Friday + every third Saturday
The Perfect Opportunity
If you enjoy providing exceptional Customer Service to a diverse range of library members, are enthusiastic, and have a passion for library services, we want to hear from you!
Port Stephens Council Libraries is seeking experienced Customer Service Officers to join the team on a permanent full-time basis. Working Monday to Friday and every third Saturday, you will be a point of contact for our community.
Key responsibilities include supporting members and visitors with the use of devices, equipment, technologies and online resources. You will also actively participate in collection development and maintenance, as well as the planning, development, delivery and evaluation of library programs and events.
Your Team
Port Stephens Council Libraries are a cohesive group who are enthusiastic, passionate and dedicated to providing excellent service to the Port Stephens community.
Enough about us, we want to hear about you! So tell us about…
- what has attracted you to the role and why you are interested in this opportunity
- your commitment to the delivery of quality Customer Service
- your ability to participate as an effective team member
- your commitment to continuous improvement and willingness to embrace change
Please note: Only the criteria above needs to be addressed in the application, however you’ll be assessed against the full list of Essential Criteria located within the Position Description
We want you to love PSC as much as we do, so here’s a taste of some of the perks you can expect:
- Base Salary Range:$58,807 - $63,768 pa based on a 35 hour week + 11% superannuation + $2,312 retention allowance
- A guaranteed 3.75% salary increase effective from 1 July 2024 plus a $1,000 one off payment (pro-rated for part-time employees) if employed by (and continued to be employed on) 30 June 2024
- Confidential support (including mental health) through our employee assistance program
- Long service leave when you’ve been with us for just over 5 years
- A wellbeing program, including meditation, gym discounts and fitness incentives
- Study allowance to assist with the cost of textbooks, tuition and related fees
- Ongoing personal and professional development programs available during work hours
- And lots more…
Ready to change your outlook and join the awesome team at PSC?
- These opportunities don’t come up often… apply by midnight, Wednesday 5 June 2024
- For further information on the role, please contact Leigh Morrisey, Team Leader Tomaree Library on 02 4988 0*** or Katie Barham, Team Leader Raymond Terrace Library on 02 4988 0*** for a confidential discussion.
- We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
- We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment.
- Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care.
