AddressAbout Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.
As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
Based in Malaga, we are seeking an experienced Customer Service Officer to join our team in a Full Time, Permanent position. This team value teamwork, commitment and are looking for the right candidate with the same values who can not only support but also drive the team to accomplish their goals and KPI’s.
You will be responsible for the day-to-day interaction with our valued customers including but not limited to:
- Proactively handle internal and external customer queries primarily through phone calls but also via the web and emails.
- Manage customer complaints to resolution, following set procedures.
- Prepare runsheets for our Drivers.
- Maintain our CRM Database of customer information, receiving and filling in council forms etc.
- Work with our customers to help make a sustainable future possible.
About You
- Call Centre experience from any industry beneficial however not mandatory.
- Previous experience in a customer facing role or office environment would be beneficial.
- Excellent telephone etiquette and rapport building skills with the ability to remain calm under pressure.
- Excellent communication and time management skills.
- Previous experience using Microsoft Office tools would be highly regarded.
- Previous experience with Salesforce CRM also highly regarded (however training will be given).
Why join Cleanaway?
- Competitive salary package
- Career opportunities in a high growth, Australian business
- Supportive and safe work environment
- Paid parental leave
- Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
Our Process
Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
If you require any adjustments during the recruitment process, please contact us by emailing *********@cleanaway.com.au.
Join us on our exciting journey towards a sustainable future.
Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.
