Customer Service Officer - Member Services

• Commencing first week of June 2024 
• 4 - 6 weeks 
• Sydney CBD Location
• Full Time Monday - Friday Business Hours
• Reputable Member based organisation 
• Hourly rate: $32.00 - $35.00 + super

THE ROLE 

Working for a highly esteemed Member based organisation within the professional services industry, you will be part of a collaborative & supportive membership team as Membership & Customer service Officer. 

You will be providing excellent Customer service and servicing customers by renewing & increasing membership engagement through phone and email. 

This is not a Sales role.

• Liaise with members regarding the renewal of their membership 
• Respond to enquiries from members via phone and email
• Maintain and update member records and member renewals
• Capture member feedback, including issues and complaints
• Maintain the membership database
• Engage with key internal & external stakeholders eg. 
• Complete general administrative and ad hoc tasks

To be successful you will have:  

• Proven phone based Customer service / account management or sales experience. 
• Proficient in Computer softwares/CRM systems 
• Available Immediately or with 1 week's notice 
• Able to work in the office 
• Strong attention to detail