AddressWe are BCR Communities – a not-for-profit award winning community organisation serving communities within the Illawarra and Shoalhaven for over 30 years (formerly Bay & Basin Community Resources). We believe in thriving communities living happy, healthy, meaningful and productive lives. Our team of dedicated staff and volunteers support our communities through our quality Aged Care, NDIS and Community Services.
Are you dedicated to creating exceptional customer experiences and always providing outstanding Customer Service? Looking to be part of a great community minded team? Then we want to hear from you. We are looking for someone who is energetic, can help to create a welcoming environment (both in person, on phone and virtually) and enthusiastic about helping and assisting others.
The Customer Service Officer (CSO) role is responsible for creating exceptional frontline experiences for current and new external customers, and friendly and efficient support of the internal BCR Communities team with a focus on operational support and service.
This role will be based at our BCR Tongarra Centre in Albion Park and will be required to work a minimum of 25 hours per week, scheduled 5 days per week between the hours of 7:30am and 4:30pm Monday to Friday. Hours will be up to full time during peak periods and for the purposes of leave coverage.
This is a Fixed Term position (12 months). Initial training will be conducted at the BCR South Nowra office, with periodic travel to that site over the 12 month contract.
WHO WE NEED:
- BCR representative - able to communicate at all levels in a professional and friendly manner
- Highly organised - ability to prioritise and manage multiple tasks within a fast-paced environment
- Adaptability and flexibility – willingness to support and assist with emerging/changing priorities
- Excellent time management skills - ability to arrange workload to respond to and meet deadlines
- Interpersonal skills - welcoming, empathetic and understanding with a focus on quality service
- Integrity – you are trustworthy and reliable with an ability to maintain privacy, confidentiality & professional boundaries
- Problem solving skills – ability to source information and resolve issues within the scope of the role
- Initiative - enjoy generating, recommending and implementing continuous improvement ideas
- Teamwork – willingness to participate as part of the Customer Service and broader BCR teams
ROLE REQUIREMENTS:
- Recent and demonstrated Customer Service experience
- Technical aptitude, digital literacy and proficient in the Microsoft Office suite (e.g. Word, Excel and TEAMS), experience with Customer Relationship Management (CRM) systems is desirable
- Qualifications: Certificate III Business - Customer Engagement (or similar) is desirable
- Working with Children Check
- NDIS Worker Screening
- National Police Check clearance
- First Aid + CPR (or willing to obtain)
- Drivers Licence
BENEFITS OF JOINING BCR:
- Family friendly flexible working arrangements
- Competitive pay + Super + Salary packaging
- BCR employees receive tax-effective salary packaging opportunities, meaning you can increase the value of your take-home pay
- An opportunity to be part of a passionate team and fantastic workplace culture
- The opportunity to have purpose in the work you do and impact in the communities we support
- Professional development opportunities through our online learning platform, face to face training and mentoring from our experienced CSO team
- 24/7 Employee Assistance Program with online wellness support and resources
To apply, please submit a resume and covering letter through SEEK outlining your interest and suitability for this role. Applications will be reviewed and considered as they are received and must be submitted no later than Wednesday 3rd July. For enquiries, please call 1300 222 748 or email ****@BCRcommunities.com.
