Customer Service Officer (Ndis) Hobart

Competitive Salary + Super + NFP Salary Packaging (tax savings) + More
Are you looking for Part-Time work with all the perks?
Do you love to stay organised and contribute to a wider team?
Are you looking for a rewarding career that contributes to making a meaningful difference in someone’s life?
Join a team who are passionate about helping people gain independence and confidence in all aspects of their life. As a Customer Service Officer in our Hobart NDIS team, you will be employed for 20 hours per week to provide NDIS participants, and key stakeholders (including parents and carers) with basic information about the NDIS services available through WISE Employment. You will also provide administrative support to the Team Leader.
Why should you join WISE Employment?
Excellent salary package including base salary, superannuation, not-for-profit salary packaging (tax savings) and more
A thriving organisation that genuinely cares for its people, our customers and the community at large
Fantastic reward and recognition initiatives and ongoing learning and development (inc. full training upon commencement)
Access to a generous range of employee benefits, including access to exclusive benefits and discounts from leading retailers
You will:
Complete data entry including financial management ensuring compliance with Privacy Principles when using industry specific software
Prepare documentation and reports and distribute appropriately and in a timely manner
Manage and complete workflow requirements, planning, distributing and prioritising
Create and coordinate clear communication processes and regularly inform required team members with updates and reminders
Work effectively with other departments and divisions of WISE
Keep up-to-date with developments in the NDIS industry including relevant funding contracts/contractual requirements, relevant legislation and WISE policies and procedures
Contribute to the effectiveness of the WISE Employment NDIS programs by offering ideas for improvement
What will you bring to the role?
Demonstrated ability in a Customer Service focused role
Strong communication, interpersonal and computer literacy skills with the ability to problem solve in a constructive and collaborative way
Organisational, prioritisation and time management skills
A sound understanding of disability and demonstrated ability to engage with people with a disability. Including an understanding of impacts of living with disability in social relationships, independent living, daily needs, physical health, vocational and employment needs of these clients
High attention to detail, to work independently as well as in a team environment
Full Australian working rights, ability to satisfy national police check and Working with Vulnerable People check requirements
Desirable to have an Australian Driver’s License and demonstrated experience working with people with a disability either in a professional environment or through life experience.
About WISE Employment:
Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training and support to the disadvantaged members of our community, the long-term unemployed and people with disability. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.
Please visit our careers page, www.wiseemployment.com.au/careers-at-wise, to find out more about WISE.
Are you ready to Apply?
Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements.
If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact our recruitment team at maddie.hinchliffe@wiseemployment.com.au.
Here at WISE Employment, we actively encourage and welcome people from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal and or Torres Strait Islander peoples.