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Form of workAre you ready to embark on a dynamic career that is all about delivering exceptional customer experiences? Look no further! We are looking for a full-time Customer Service Officer to join our incredible team based in Lidcombe! The position comes with the flexibility to work from home 2 days each week. Please note that Christmas and Easter is a very busy time for us and leave restrictions may apply over that period.
This is a fast-paced role that is essential in ensuring that we deliver an exceptional experience for our customers. You will be responsible for dealing with internal and external customers each day. With our in-depth onsite training you will be able to confidently deal with any problems that may arise in relation to your customers.
In this role you will:
- Diligently utilise systems, process and procedures to effectively manage calls and emails within the desired SLAs
- Ensure all orders and invoices are completed accurately and in a timely manner
- Perform inbound and outbound calling
- Work closely with key stakeholders to escalate and resolve any customer issues
- Provide customers with detailed and accurate information on products and services
- Share important information with peers, leaders and other key stakeholders
- Demonstrate Professional Selling Skills to cross sell and up sell Tassal’s products to new and existing customers
- Complete all general administrative tasks with high attention to detail and accuracy
- Utilise your prior Customer Service experience to interact with customers in a positive and constructive manner
- Bring a solutions focused and innovative mindset, making recommendations on systems, process and procedures as appropriate
Working rotational weekends and public holidays may be required. This is not a regular occurrence.
About you
To be successful in this role you will need:
- Prior order processing experience (essential)
- Sound knowledge in the use of Microsoft Office products, in particular Excel, Outlook, Word, Teams and OneNote
- Exposure to ERP systems will be an advantage but full training will be provided
- Ability to problem solve and bring effective resolutions to issues
- Maintaining a high level of customer satisfaction with a true desire to help our customers
- Tech savvy and comfortable navigating multiple computer systems
- Strong attention to detail
- Confident and well spoken
- Effective communication and stakeholder engagement skills
- Personal values aligned with our 5P’s
- Strong planning and organisational skills
- Prior Customer Service experience
- Export customer experience (highly regarded)
Benefits for you
- Birthday Leave
- Professional career development program
- Wear your jeans to work
- Discounted private health insurance
- Heavily discounted seafood
- Free, confidential counselling sessions through our Employee Assistance program
- Free Annual Flu Vaccinations (if you want)
Apply now to embark on a journey that values excellence and customer satisfaction.
Applications close on Monday 1st April 2024.
Early applications encouraged as applicants may be contacted before closing date.
Previous applicants need not apply.
If you would like some more information regarding the role, please contact Ellen at Ellen.Dufty@tassal.com.au
