Customer Service Officer - Part Time

About us

Launched in 2006, Live Payments is one of Australia's leading payment service providers, servicing thousands of businesses across Australia.  Our global workforce of 100+ continue to focus on innovation in the highly competitive payments landscape. 

The role

This is a unique opportunity to join a small team where you will play an integral role. Live Payments is seeking a part-time Customer Service Officer (25 hours per week) to join our Adelaide based Live taxi team. The ability to provide full-time coverage sometimes at short notice is a must.

The successful candidate will be reliable and trustworthy. You will possess excellent Customer Service and communication skills, as well as outstanding time management and a strong attention to detail. 

Reporting to the Customer Service Officer Lead, this role involves a broad range of Customer Service and general administration duties including:

• Docket payment/Customer Service in a face-to-face environment
• Management of customer enquiries 
• Operations tasks e.g. EFTPOS terminal trouble shooting, dispatching/receiving of goods
• EFTPOS terminal administration duties such as data entry and cross-checking data
• New customer welcome calls and sign ups
• General office administration and banking tasks
• Promotion of Live Payments marketing campaigns and other initiatives to customers
• Working cross-functionally to support other teams in multiple locations
• Ad hoc duties.

About you

The ideal candidate for this role will have:

• Minimum 2 years’ experience in a cash handling, Customer Service role
• Sound knowledge of Microsoft Office
• Strong attention to detail and ability to follow processes and procedures
• Excellent interpersonal and communication skills
• A mature and flexible approach to work with the ability to work independently and as part of a small team
• Motivation and initiative to managing and solving problems from end to end. 

Why work for Live Payments

93% of employees recommend Live Payments as a great place to work! We are committed toward building an amazing culture that fosters a diverse and inclusive environment where employees are engaged, happy and successful. 

Key benefits:

• Health Scheme worth $400 annually, 
• Flex-Learn Scheme worth $3,000 annually
• Birthday Leave