Customer Service Officer | Sanector Melbourne

San Miguel Yamamura Australasia (SMYA) is an established leader in packaging and contract wine filling in Australia and New Zealand. SMYA, a collective packaging specialist is composes of its key group members being, COSPAK, Vinocor, JMP Retail and SANECTOR.

We are a dynamic organisation providing the Australian wine & beverage industries a comprehensive range of services relating to bottling, packaging, warehousing and distribution of wine. 

We are seeking a Customer Service Officer on a Full Time basis to join our team based in Cheltenham, Melbourne. 

You will:

• Have previous experience working in a Customer Service role
• Be highly motivated and have a willingness to learn
• Have excellent communication, organisational and time management skills
• Bring energy and a positive attitude
• Be competent in Microsoft Office

Key responsibilities include:

• Carry out Material Planning enquiries daily identifying stock requirements
• Produce Quotes
• Liaise with Suppliers for ordering of all printed and generic dry goods
• Generate purchase orders & customer invoices
• Track orders
• Update records of purchased products, delivery information and invoices
• Investigate and rectify any discrepancies prior to processing
• Confirm charges are aligned with customers pricing level agreement
• Report customer feedback to the supervisor
• Maintain customer and supplier relationships

To be successful in this role you will be passionate about Customer Service, energetic and a true all- round team player. You will have an ability to work collaboratively within a tight knit team, have a willingness to learn as well as the drive to exceed our customers needs.

If you are looking for your next step in Customer Service and looking to join a progressive and expanding Australasian business, don't delay…APPLY TODAY!