Address
SalaryReference Number: [[id]]
Job Title: Customer Service Officer - Specialist Consulting Suites
Employment Type: Permanent Part-Time
Hours per Fortnight: Multiple positions available
Location: Graham Street
About GV Health:
At Goulburn Valley Health we pride ourselves on delivering person-centred care. We aim to enhance patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and ensuring workforce flexibility.
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About the role
The Specialist clinics offers a unique opportunity to join GV Health with no weekend or Public holidays to work offering a great work and home life balance. The Customer Service Officer is responsible for providing quality administrative support in the Specialist Clinics at GV Health which incorporates Surgical, Orthopaedic, Medical, Cardiology, Rheumatology, Renal, Paediatric and Rosewood Women's Health (Antenatal and Gynaecology clinics).
The Customer Service Officers at the Specialist Clinics have a multi-faceted role that include: Front of House functions including meet and greet of patients and reception duties; Back of House functions with roles covering Call Centre (Switch); intake referral processing, booking and scheduling of outpatient appointments/clinic templates, waiting list loading, auditing of wait lists; and history prepping/medicare voucher preparation etc.
The successful candidate will have:
- Demonstrated ability to work in a customer focussed service environment with skills and experience in administrative and customer support operations
- Well-developed data entry, computer skills and knowledge of the Microsoft suite of software applications with an ability to manage electronic databases
- Excellent communication and interpersonal skills and an ability to interact with all levels of staff and members of the public
- Well demonstrated problem solving skills with an ability to provide a professional and positive approach to providing helpful Customer Service
- Capacity to interact professionally with staff and consumers and maintain high levels of confidentially
Why work at GV Health?
- Free
, subsidised staff parking and discounted leisure memberships * Flexible work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Professional development and study leave to help reach your learning and career goals
- A confidential employee assistance program (EAP) for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program
Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre-employment screening checks may be required, including but not limited to; Working with Children's Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.
Recruitment agencies should note that GV Health does not accept agency resumes. GV Health is not responsible for any fees related to any unsolicited resumes submitted by Recruitment Agencies.
