Customer Service Officer

Company description:

ST VINCENT DE PAUL SOCIETY NSW

Job description:

About Us:

• Casual position starting immediately
• Warm outbound calls to people we've assisted for research purposes
• Ideal for someone who is seeking to work within a purpose lead organisation

The St Vincent de Paul Society is a leading provider of community support services, whose values to shape a more just and compassionate society. We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services.

Your Role:

The Customer Service Officerwill engage in survey conversations over the phone. The role will involve working in a team to directly call people we've assisted who have agreed to be contacted for research purposes. Through asking questions from a pre-determined survey, you will also record client responses.

The team require the survey data to understand the impact of the assistance in the lives of people we've assisted. Through obtaining this information will then allow for data-driven strategic decision to be made in relation to ongoing assistance and support services.

Your Responsibility:

• Make phone calls to survey people that the St Vincent de Paul Society NSW has assisted, survey them, and record their responses by entering data into our systems
• Perform data entry using prescribed Society systems including Microsoft office products eg Word, Excel, Teams
• Maintain sensitivity, privacy and confidentiality when conducting surveys
• Communicate effectively and respectfully with other members of the team and with the people we've assisted
• Monitor and document hours and complete fortnightly timesheets
• Attend team meetings via Teams or in person where required.
• Ensure that the Society effectively safeguards children.

You Will Need:

• General administrative skills
• Computer skills - proficient in using MS Word and Excel (intermediate level)
• Ability to multi-task
• Data entry skills
• Good Customer Service skills; able to communicate well by email and telephone
• Ability to maintain confidentiality

Apply Now:

If this sounds like you, don't wait - apply now, we are interviewing applications as we receive them.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.