Customer Service Officer- Vic

This year, Oncall celebrates 40 years on being a leading international provider of language services. The Oncall team comprises over 4000 interpreters and translators representing over 230 languages.  Our purpose is to ensure our clients always receive innovative, responsive, and high-quality communication solutions.

The Opportunity
We are seeking a dynamic and motivated Customer Service Officer for this fulltime ongoing opportunity who will:

• Be committed to providing quality Customer Service.
• Respond to inbound customer calls and offer appropriate solutions with our comprehensive range of services.
• Capture customer requirements regarding our services in a timely and accurate manner.
• Maintain contact with clients regarding the delivery of their service requirements.
• Strive towards achieving personal and team targets.
• Contribute to continued customer improvement initiatives.
• Shifts will be between 8am – 7pm Monday to Friday.  

What we’re looking for
Successful candidates will demonstrate the following:

• 2+ years previous experience working in a contact centre in a Customer Service role
• Be passionate about excellence in Customer Service delivery
• The ability to learn quickly and have the drive to succeed
• Excellent interpersonal skills with the ability to engage customers
• A friendly and personable phone manner
• Excellent time management, organisational skills, and attention to detail
• The ability to work effectively both independently and as part of a team
• Experience working with multiple software and web-based CRM systems 

Why Join Oncall:
Impactful work with a market leader that has a

• Collaborative, inclusive, and innovative culture.
• Working with an organisation that has a strong sense of community and social responsibility.
• A very diverse workforce of over 4000 interpreters in over 230 languages
• A hybrid work arrangement  

Interested? Apply Now!
To apply for the role, please click the ‘Apply’ button and follow the prompts. Please include your CV and a brief cover letter expressing your motivation and key attributes for the role.

You must have the right to live and work in Australia to apply for this job.
  
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.