Address
Form of work- Be a part of creating great experiences for members of our community
- Provide first class service to all members and guests
- You will be the first and last person our members see in our facility
Our Customer Service Officers are passionate about creating awesome experiences and building strong relationships within the community at our Hawkesbury location.
About the role
Working a flexible roster across 7 days between the hours of 5:30am to 9:00pm Monday to Friday and 8:00am to 6:00pm Saturday and Sunday, Customer Service Officers act as the first point of contact for our customers.
Reporting to the Frontline Coordinator, the role will see you meet and greet customers, respond to internal and external enquiries via email, phone calls and face to face as well as perform general administration tasks. You will ensure all enquiries, bookings and issues are managed accurately and support other departments when required. The role will give you the opportunity to build strong customer experiences and lasting relationships with our members and guests.
About you
You are self-motivated and have a passion for customer satisfaction. You thrive in a fast-paced environment and enjoy problem solving. Your superior Customer Service and admin skills along with your ability to build rapport with people will see you excel in this role!
You will also come with the following
- Current CPR certificate
- FirstAid Certificate
- Previous experience in administration/Customer Service role (desirable)
Who What Y?
The Y NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 24 recreation centres, 53 out-of-school-hours care services, and two camping locations which employ 1,500 staff across NSW - and fund our diverse range of enriching community programs.
We believe in building a diverse, inclusive workforce that reflects the communities we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities and cultures, including people of Aboriginal and Torres Strait Islander heritage, to apply.
Commitment to Safeguarding
At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we embed Safeguarding into everything that we do to make sure Children and Young People are kept at the front of our minds in all our programs and services. We also ensure that all our candidates are appropriately screened to make sure that the right people are in the right roles to keep our children and young people safe.
To learn more about our Commitment to Safeguarding Statement and our screening processes, click here.
