Customer Service Officer X 2

2 x Customer Service Officers - NSW Government

• Immediate start - Initial 6 month contract with likely extension
• Full time Monday to Friday
• Sydney CBD location - 3 days onsite, 2 days working from home
• $35 - $38ph + super

This is a great opportunity to work with this Government department located in the Sydney CBD with hybrid working flexibility. 

We are looking for standout Customer Service Officers who are customer-focused, organised and highly driven in to join their team on a temporary basis (with potential for ongoing work). You will working as part of the Complaints and Resolution branch within a friendly and supportive team.

This is a contract role, and require candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment.
Experience in a similar role within a call centre environment would be highly advantageous.

 
About the Role:

• This role will assist the team by answering phone calls from complainants and forwarding them to the correct contact/s or team, after gaining relevant or required information from the caller
• The successful candidates will be professional as the first point of call for people phoning the department, and also able to manage callers who may be upset or combative
• In this role you will not be required to resolve/manage the complaints, but rather ensure the complainant reaches the suitable team/contact
• You will also be required to stay updated on departmental policy changes to determine responses, andle customer data and information with confidentiality and maintain accurate records and databases accurately

 Skills/Experience:

In this role you will be the first point of contact for the organisation.
It is essential that you enjoy providing a high level of Customer Service treating customers with honest, fairness, sensitivity and dignity.

• 1-2 years experience in a call centre or Customer Service role
• Excellent interpersonal communication skills
• High level of professionalism
• Strong problem solving abilities, especially in a fast-paced environment
• Advanced computer literacy skills
• Previous experience in a contact centre would be beneficial

For further information or interest in this opportunity, please apply now or send a copy of your updated resume to Brooke Dover at *******@charterhouse.com.au

APPLICATIONS CLOSING SOON!

Please note, only shortlisted candidates will be contacted.