Customer Service Officer X 4

About BOC

BOC, a member of Linde PLC, is known as one of the world leaders in gases, engineering and healthcare. We develop safe, sustainable and innovative solutions for customers in many specialty sectors, heavy industry and medical environments. For more than a century, the company’s gases and expertise have contributed to advances in industry and everyday life, including steelmaking, refining, chemical processing, environmental protection, wastewater treatment, welding and cutting, food processing and distribution, glass production, electronics and health care.

The Role
As a Customer Service Officer, you will be responsible to meet BOC’s business plan strategies whilst ensuring maximum customer satisfaction. Be the main point of contact with customers and handle the end-to-end CS process. You will attend to all customer queries, open accounts for new customers, handle customer payments, and provide resolutions. 

This is a hybrid role with the opportunity to work from home 3 days per week.

Your duties will include:  

• Provide an advanced level of knowledge and skill specific to the account opening and customer onboarding process for all customer segments across Australia and New Zealand
• Strong attention to detail and a high degree of accuracy in the creation of new and maintenance of existing accounts is critical to ensure seamless ordering, delivery, billing, and payments on customer accounts
• You will ensure customer satisfaction of both internal and external customers, by building strong relationships with the regional Sales team
• Offer solutions that meets the customer’s needs and that also aligns to BOC policies and processes
• Providing feedback to CSC leadership of any gaps or inefficiencies with Customer Service processes

To succeed in this role, you will need:

• Strong time management skills with the ability to effectively communicate turnaround time expectations and deliver on those expectations
• Advanced problem-solving skills, critical thinker with strong communication skills
• Good attention to detail, high-level accuracy for data entry/capture
• Knowledge of SalesForce, Case Management and SAP is desirable

Why you will love working with us

At BOC we understand and respect a work/life balance, and that's why we have introduced initiatives such as generous parental leave, flexible working arrangements and attractive superannuation benefits. We are also firmly enthusiastic and involved when it comes to the community as well as our partner charities with organisations such as Road Safety Education and Redkite. 

BOC is proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits here: https://au.work180.co/employer/boc-au 

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