Customer Service Officers

3026/3665/3752/3768 | Customer Communication & Engagement | Clifton, Crows Nest, Goombungee, Highfields, Millmerran, Oakey, Pittsworth, Toowoomba CBD
Closing date: 11/03/2024
ARE YOU AN ENTHUSIASTIC AND MOTIVATED CUSTOMER SERVICE PROFESSIONAL LOOKING FOR YOUR NEXT CHALLENGE?
About the CCE Team:
The Customer, Communication, and Engagement team connects our community of internal and external stakeholders with Toowoomba Regional Council’s key information. The team is passionate about creating great experiences through internal communication, Customer Service, marketing, community engagement and media liaison. You'll join a team of talented, creative and diverse individuals who understand that effective communication is essential in fostering strong relationships across the Toowoomba Region.
About the position:
The Customer Service Officer position will be responsible for the provision of a high level of Customer Service to the community by managing customer enquiries consistent with the Customer Experience Policy.

• There are four Casual positions which could be based at locations across the region: Toowoomba, Oakey, Goombungee, Highfields, Crows Nest, Clifton, Pittsworth and Millmerran. Locations to be discussed with successful applicants.
• The hourly rate range for these positions is $46.47 - $50.02 gross per hour, plus up to 12.65% superannuation. This rate includes 25% casual loading.
• Carparking provided.
• Professional development and learning opportunities.
• Active social club – TRC Employee’s Association.
• Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with one single membership.
• Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
• A range of progressive health and wellbeing services.
• Work in a safety-conscious organisation - home safe every day!

Please note that the start date for these positions will be Monday 3 June 2024 with initial training of 4 weeks.
How to be successful in this position:
Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the Position Description.
How to apply:
For full details of this position, please ensure you download the , which provides the position success criteria.
To apply, please submit two documents: * A cover letter addressing the 'Success Criteria' in the
in two pages or less; and * Your current Resume.
The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note to have your application considered, ensure that you have followed the instructions outlined above.
Visit our website for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.
For further information:
Please contact Allan Luther on (07) 4614 5115 within business hours.
Closing date:
The closing date for applications is at 11:45pm Monday 11 March 2024.
About Council:
The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city with a population of 180,000 and employs approximately 1,600 staff, dedicated and enthusiastic, about delivering excellent Customer Service to the community, residents, and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to gain experience your career.